Sr. Client Support

Cardone Enterprises Inc • Aventura, FL

9d

About The Position

The Senior Client Support & Onboarding Specialist is a senior-level, hands-on role responsible for onboarding and supporting corporate clients using Cardone Training’s online university platform. This position serves as a trusted, experienced resource on the Client Support team, handling escalated client needs, supporting team consistency, and ensuring an exceptional client experience.

Requirements

• High school diploma or GED required
• Minimum of 3 years of experience in customer support, onboarding, or client success roles
• Strong professional phone presence and customer service skills
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Positive, reliable, and service-oriented attitude
• Technical aptitude with the ability to learn new systems quickly
• Typing speed of approximately 40+ words per minute (WPM)
• Experience with Google Workspace (Drive, Sheets, Docs)
• Proficiency with Microsoft Office, Google Suite, and Mac operating systems

Nice To Haves

• Experience supporting or mentoring peers preferred
• Experience with CRM platforms such as HubSpot and support tools such as Zendesk preferred

Responsibilities

• Conduct onboarding calls for new corporate clients on the Cardone Training online university platform
• Serve as a primary point of contact for corporate clients following the initial sale
• Guide clients through the onboarding process to ensure successful platform usage and adoption
• Handle complex or escalated client questions and support issues
• Maintain accurate and detailed client records and notes within the CRM
• Monitor and support the Client Support inbox (Zendesk), ensuring timely and professional responses
• Assist with training and supporting new or junior team members on tools, systems, and client communication standards
• Maintain a strong working knowledge of Cardone Training content to properly coach and support clients
• Answer inbound phone calls and provide professional customer support
• Moderate and support live online trainings, events, and corporate sessions
• Participate in company events involving corporate clients as needed
• Identify recurring client issues or process gaps and communicate feedback to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees