Sr. Client Executive

Transamerica

2d•$78,000 - $106,000•Remote

About The Position

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Responsible for retirement plan asset retention and client satisfaction for assigned clients with 401(k) plans, DB or MEP plans. Handles relationship management through required client visits and proactive phone contact. Represents the company in retention situations and new sales, including formal presentations for the purpose of maintaining, retaining, and gathering retirement program assets to drive profitability and help participants achieve retirement readiness.

Requirements

Bachelor’s degree in a business related field or equivalent education/experience.
Five years of retirement industry or similar experience.
FINRA Series 6 and 63 licenses, or obtain within six months.
Thorough understanding of ERISA and retirement industry trends.
Advanced knowledge of retirement programs and subject matter expertise in plan management, including, but not limited to technical, compliance, administration, investment, and participant solutions.
Proficiency using MS Office (Word, Excel, PowerPoint).

Nice To Haves

Advanced skills in MS Word, Excel and PowerPoint.

Responsibilities

Conduct required number of annual plan reviews, investment reviews and service meetings with clients and brokers.
Bring consultative elements to relationships with the goal of enhancing client, advisor and TPA loyalty.
Serve as the escalation point for resolution of non-routine issues related to service, including researching and identifying the root cause, designing a strategy to resolve issues and managing resources to resolution.
Consult with clients and brokers on qualified plan design issues.
Interpret and explain plan provisions to accomplish client goals.
Forward requests for plan amendments through appropriate channels for processing.
Adhere to process and documentation standards to minimize operational risk and loss.
Interpret discrimination testing rules and results.
Consult on solutions to failed testing.
Drive cross sell opportunities to enhance individual client and enterprise profitability.
Consult with clients and advisors on plan enhancements or upgrades including conversion of older investment contracts to newer products.
Submit conversion approval requests.
Analyze client's current service agreement and investment contract to the provisions under the proposed conversion.
Submit a client conversion application for processing.
Keep clients and advisors apprised of product and service enhancements, including changes in investment options.
Train clients on company processes, procedures and resources, including all systems/technology for participants and plan sponsors.
Consult with clients on plan termination issues.
Submit plan termination requests for processing.
Consult on participant communications strategy and options with clients and advisors.
Schedule workshops and facilitate fulfillment of enrollment materials.
Report back to clients and advisors on success of strategies and programs.
Consult with clients and advisors on plan options in advance or following a corporate action, such as a company merger or acquisition.
Assist the Sales team with finals presentations, acting as the subject matter expert on topics such as the company service model, installation process, ongoing administration, plan design, communications programs and procedures
Contribute to and participate in department and organization-wide projects designed to enhance service, improve internal training, and improve client satisfaction and retention.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs