Sr. Client Success Manager

Darkroom • New York, NY

8d • Remote

About The Position

At Darkroom, you’ll step into a high-impact role on a fast-paced team that thrives at the intersection of creativity, strategy, and revenue. As a Sr. Client Success Manager, you'll be responsible for managing an expansive account list, building long-term relationships with our clients, and ultimately driving growth in the form of upsells and existing revenue expansion. This is an ideal opportunity for someone who is passionate about digital media and marketing, is motivated by performance, and thrives in an ambitious, high-accountability environment. If you want to sell work you believe in — and grow quickly while doing it — this is the role for you.

Requirements

• Established: At least 5+ years experience in a client-facing account management role across digital media, marketing or digital sales. Agency or AdTech experience a plus. Deep understanding of eCommerce, digital advertising, and performance marketing.
• Polished: You will have significant exposure to clients and industry partners alike. As such, you must embody the professional image of the company both internally and externally. You are an effective communicator and ensure all communication reflects the company culture.
• Persistent: You can reject setbacks and enthusiastically persist until ambitious goals are achieved. You are resourceful and innovative at tackling complex challenges in a timely matter.
• Strategic: You are a strong, analytical problem solver with common sense. You proactively add value and identify areas for improvement before they are raised to you.
• Communicative: You are deeply organized and keep others in the company informed and up to date on your priorities, current tasks and work completed. You are consistently looking for ways to improve yourself professionally and you encourage constructive criticism of your work.
• Accountable: You're a results-oriented team player who leads by example, holds self-accountable for performance, takes absolute ownership, and champions all aspects of client and product initiatives.
• Client Obsessed: You demonstrate passionate commitment to the client and to deliverables quality. You champion Darkroom and the client's needs and implement a model of continuous improvement in both company goals and project-related tasks.
• Highly proficient in Word, Excel, PowerPoint, Notion, Google Docs, Online CRM tools (E.g. Hubspot).
• Strong presentation skills and the ability to tailor proposals to each brand’s unique needs.
• Team-oriented, collaborative, and excited to build something that is future defining.

Responsibilities

• Master understanding of Darkroom’s solutions suite and value proposition, utilizing insights and data to expand, retain and upsell services across your account portfolio to deliver on individual and client KPIs.
• Work alongside our sales team to uncover marketing goals and identify relevant services for leading SMB, National, and Global brands.
• Create and manage an effective team relationship between all relevant stakeholders.
• Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return.
• Tactical account planning and relationship building.
• Developing relevant marketing reports and client facing account deliverables with the support of cross functional teams.
• Build and maintain strong direct client relationships and travel as needed for MBRs and QBRs.
• Monthly and quarterly revenue forecasting and account plans.
• Opportunity for growth and leadership - in the future the right candidate has the opportunity to manage, motivate, and develop a team of Account Leads.

Benefits

• Work-Life Balance: We recognize that time away from work is essential for growth and well-being. Our generous paid time off policy ensures you have the time you need to maintain a healthy work-life balance and perform at your best.
• Location, location, (or no) location: Remote-first culture with a strong community base. While many roles remain fully remote, employees hired to work from our New York or Lisbon HQs (opening early 2026) are expected to adopt a hybrid working model, including weekly in-office appearances. Hub locations also include the Bay Area, Philly, São Paulo, and Barcelona.
• Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be.
• Generous Quarterly Bonuses: Your productivity directly translates to your compensation. We offer a competitive quarterly bonus structure that is both substantial and customized to your role, ensuring your hard work is consistently and generously rewarded.
• Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.
• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.
• Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees