Sr Dir, Client Success

Savista

10d

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Position Objectives Ensure 95% client revenue retention which includes a yearly allocation for client growth. Achieve 40% or less past due status for total client AR quarterly. Maintain a DSO of 55 days or less. Maintain client relationship survey participation (NPS) of 25% or greater. Ensure execution of key strategic business objectives around client risk mitigation.

Requirements

• Bachelor's degree with 7 years’ work experience with progressive responsibility in customer management in a healthcare environment, revenue cycle services experience required
• Demonstrated knowledge of the healthcare industry (minimum 10 years’ experience) – revenue cycle expertise and outsourcing experience required and the financial concepts/metrics that drive revenue cycle performance.
• Possess high EQ and the ability to create alignment across cross-functional teams to drive results.
• Ability to mentor hands-on, vision-set, and build a team to create a culture of accountability, empowerment, and success.
• Self-starter and independent thinker with the aptitude to work autonomously.
• Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages.
• Ability to engage in C-Suite and ELT level discussions in an informative and concise manner.
• Must display excellent problem-solving skills with all levels of internal and external clients.
• Proficient computer knowledge including MS Office (Outlook, Word, Excel, Power Point).
• Demonstrated ability to utilize new technologies (ie: AI, Chat GPT, etc.) to drive and recommend efficiencies and improvements.

Responsibilities

• Responsible for driving account plan creation and client growth strategy in collaboration with Sales, Strategy and Operations.
• Ensures Savista team is managing to key performance metrics specific to each client engagement and drives proactive improvements in concert with Operations to drive client satisfaction and retention.
• Collaboratively leads a team of stakeholders that meets regularly with all clients to review performance results, identify improvement opportunities and communicate financial impact and partnership value.
• Drives client risk mitigation strategy across the enterprise – ensures a well-functioning meeting cadence, reporting structure and risk visibility to key internal owners (ELT, Service Operations, Finance, Implementation & Global leadership).
• Drives timely contract renewals and ensures a winning strategy that grows backlog revenue Protection of existing revenue and monthly analysis of revenue variances.
• Continued monitoring of established key Client Success metrics and process development to continue to scale and professionalize the Client Success function.
• Maintain quarterly NPS program and drive improvements to the client relationships to include transactional surveys at key points in the client journey – post implementation, post monthly performance review.
• Maintain current BAA and NDAs for customer Further develop the client reference program to ensure data integrity, client preferences, and development in partnership with Marketing to identify and create opportunities for client proof points per buyer segment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees