Sr. Client Success Manager - Payer

OUTCOMES OPERATING INC•Kansas City, MO

8d•Hybrid

About The Position

The Senior Client Success Manager is responsible for cultivating and maintaining on-going client relationships within the Payer segment to ensure client satisfaction and continued opportunities in revenue growth.

Requirements

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Works on complex projects of large scope
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
May act as a mentor to less experienced colleagues
Strong communication skills
Minimum years of work experience: 5 years
Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Management in the Payer Pharmacy segment.

Responsibilities

Serves as the principal point-of-contact for clients and drives the facilitation of organizational processes
Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
Develop and maintain strong relationships with payer clients to establish a trusted partnership
Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs.
Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client.

Benefits

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility