Sr. Claims Advocate - Property & Casualty Claims

Marsh & McLennan Companies, Inc.•Ridgeland, MS

65d•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Sr. Claims Advocate - Property & Casualty Claims at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). Applicants must be within driving distance to our Ridgeland, MS office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Requirements

Bachelor's Degree or equivalent with minimum 3+ years previous claims experience required
Multi-line carrier or brokerage experience
Well organized, self-motivated, willingness to learn, attention to detail
Excellent written, oral and interpersonal communication skills.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite
Adjuster license highly preferred.
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Nice To Haves

Bachelor's degree in related field preferred or equivalent experience
Professional designations a plus

Responsibilities

Monitor and update claim acknowledgments in Agency Management System and Document Imaging System.
Actively handle complex claims through inception through to resolution
Actively maintain diary and follow up on status of claims as needed.
Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
Create loss analysis documents such as Claims Summaries, Loss Stratification reports, and Mod Worksheet review as requested
Create claim kits and order loss runs as needed
Organize and participate in claim review meetings and new business presentations as requested.
Proficiently maintain agency management data for accuracy.
Build strong carrier relationships with adjusters and other claims team members in an effort to form partnership that supports both client needs and carrier objectives.
Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
Provide value-added services and a consultative approach to claims management on behalf of clients.
Perform other specific claims related duties as assigned.