Claims Consultant - Property & Casualty

Marsh•Alpharetta, GA

2d•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Consultant (Property & Casualty) at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). Applicants must be within driving distance to a MMA SE Office to be considered for this role and have the ability to commute to the office three days per week.

Requirements

Minimum 5+year’s previous P&C claims experience preferred.
Multi-line carrier or brokerage claims experience required.
Bachelor’s degree or equivalent work experience in related field preferred.
Excellent written, oral and interpersonal communication skills.
Excellent analytical, project management and problem-solving skills.
An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
Well organized, self-motivated, willingness to learn, attention to detail.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
A shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability

Nice To Haves

Professional designations a plus.

Responsibilities

Ability to proactively advocate on P&C claims from initial report of claim through resolution while effectively communicating with client and internal team members on the status of the claim.
Mitigate client claim exposures through the strategic management of claims.
Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
Proficiently maintain agency management system data for accuracy.
Organize and participate in claim review meetings and new business presentations as requested.
Perform other specific claims related duties as assigned.
Be a trusted claims specialist in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
Continue to drive for further education and knowledge; stay ahead of trends within coverage issues and claims technical skills.
Provide coverage and claims strategy advice to clients and internal team members.
Educate team members and clients through intentional training and education platforms on claims, handling of claims and claims case studies.
Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.
Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.