Sr. Call Center Representative

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

6d•$17

About The Position

Utilize acquired knowledge of Oklahoma Farm Bureau processing manuals to conduct processing activities, respond to telephone inquiries/requests and to assist agents with product and rating questions regarding the Surepower Innovation lines of business.

Requirements

High school diploma or general education degree (GED) required.
Minimum of one year call center operator experience preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of computers and computer systems.
Data entry skills required and ability to handle telephones independently.
Excellent customer service skills and proven problem-solving skills is necessary.
Worker must display quality of work that meets or exceeds proofing standards.
Worker is expected to maintain regular attendance.

Nice To Haves

Working knowledge of the SurePower 2000 System is helpful.

Responsibilities

Respond to and log into a daily journal all telephone inquiries and requests.
Process miscellaneous changes in the SurePower Innovation system.
Remotely access (VNC) county staff’s system sessions and advise/instruct in system navigation, processing requirements and procedures.
Process daily system tasks.
Report Innovation System processing errors and other technical issues to Management and Information Systems Department.
Task changes and reminders to County Staff and Underwriting Department as needed.
Other duties may be assigned.