Call Center Representative
About The Position
Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. Schedule, Benefits, & Compensation: Starting Pay Rate: $18.00 - $20.00 per hour Schedule: Monday – Friday, First Shift Medical, Dental, & Vision Insurance Participation in company 401k program Paid Time off and 10 paid holidays What BrightKey Offers: Gain experience in a great organization with a 30+ year history of providing industry leading business services! Opportunity for professional growth. We provide a clear career path into leadership and management roles. Consistent and stable work schedule. A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace. A supporting team with years of experience serving our customers that can support you in your professional growth.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Prior experience as a professional Call Center Representative, two or more years preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls and emails with professionalism and efficiency.
- Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
- Compassionate and empathetic, with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing priorities and tasks.
Nice To Haves
- Experience in a professional call center environment
- Excellent customer service skills
- Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
- Proficiency with Microsoft Word and Excel
Responsibilities
- Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
- Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
- Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
- Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
- Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
- Proactively identify opportunities to enhance the member experience and share feedback with the team.
- Ensure compliance with organizational policies, privacy standards, and service level agreements.
- Document all customer interactions and update records accurately in the database.
- Collaborate with team members to ensure a seamless customer experience.
- Identify and escalate priority issues to the appropriate team members or departments.
Benefits
- Medical, Dental, & Vision Insurance
- Participation in company 401k program
- Paid Time off and 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
