Sr. Business Systems Analyst
About The Position
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.
Requirements
- Generally requires BS Degree or equivalent work experience
- Typically have 4-7 years of directly related experience.
- Excellent organizational and project management skills.
- Considers the business implications of the application of technology to the current business environment.
- Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems.
- Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements.
- Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
- Strong working knowledge of Data Analysis and/or relational databases.
- Standard Microsoft Office skill set.
- Strong working knowledge of system integrations and supporting technologies.
Nice To Haves
- CBAP (Certified Business Analysis Professional) certification preferred
Responsibilities
- Identifies business system requirements and related business/application solutions over a complete business process.
- Develops new customizations with design, documentation, testing and training.
- Conducts business process evaluations to gain technical knowledge of business requirements.
- Writes and maintains system documentation
- Required to perform duties outside of normal work hours based on business needs.
- Other duties as assigned
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
