Sr. Business Systems Analyst

Dole Food Company•Charlotte, NC

About The Position

Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. As a Sr. BSA, you'll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You'll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions.

Requirements

Problem solving and analytical thinking
Detail-oriented and committed to delivering high-quality work.
Teamwork
Excellent communication and interpersonal skills
Ability to adapt to new technology
Strong organizational skills and ability to establish priorities
Understands the key factors of the business; uses their knowledge within their own work.
Expands conceptual knowledge within their own discipline and broadens their skills.
Identifies and solves a variety of problems within the specialty; analyzes possible solutions and evaluates each one using standardized procedures.
Responds to non-standardized requests from internal and/or external clients; investigates with the help of others as required.
Explain information and persuade others in direct situations.
Makes decisions within the guidelines and policies that impact their own priorities distribution of time to meet established deadlines.
It is responsible for the technical contribution to the project teams or sub-teams and the coordination of tasks with a specified project.
Cost conscious and helps control costs related to own work.
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Dominate or Transfer Knowledge of networks, information, and communication technologies
Apply and Implement Structure Query Language (SQL)
Dominate or Transfer Project Management Knowledge
Apply and Implement Knowledge in Information Systems
Dominate or Transfer Industry and business knowledge
Understand and Solve Techniques and service management

Responsibilities

Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.
Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.
Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements.
Translate business needs into functional and technical specifications for application development and system integration.
Collaborate with development and QA teams to support solution design, testing, and validation activities.
Support change management, user training, and deployment strategies to ensure successful adoption.
Lead small to medium-scale projects independently; contribute to larger projects under program managers.
Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.
Ensure thorough documentation of project activities and changes throughout the lifecycle.
Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company.
Identify and support automation opportunities across applications and business processes.
Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement.
Develop business process documentation, user guides, training materials, and standard operating procedures.
Communicate effectively with cross-functional teams, leadership, vendors, and consultants.