Sr Business System Analyst - Automation and Integrations

Pacific Life•Charlotte, NC

32d

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. The Sr Business System Analyst, Integrations and Automation will partner with our business functional areas and technology teams to develop and enhance Workforce Benefit Division's group benefits business capabilities by delivering a highly integrated digital ecosystem for internal and external stakeholders. This analyst will analyze current and future business needs related to group benefits core business functions, like underwriting, enrollment, and claims, and recommend solutions to improve the automated flow of information through key process and decision steps to reduce manual steps. The analyst will analyze complex business problems, work with stakeholders to determine business needs, translate to technical requirements, and recommend solutions. This role will identify gaps in designs and be responsible for the delivery of requirements and technology solutions to provide scalable technology products. This role will serve as a valued partner across Workforce Benefits to enable enhanced decision-making and customer service through the build of a connected digital framework. Pacific Life is looking to invest in bright new talent to ensure we continue to provide excellent value and strengthen relationships with our policyholders. It's in this spirit that we are actively seeking a Sr Business Systems Analyst to join our Workforce Benefits Division team in Charlotte, NC. Relocation assistance may be provided.

Requirements

Bachelor's degree in computer science, mathematics, analytics or related field.
5+ years of experience analyzing, providing supporting documentation for designs and builds of enrollment solutions in Group Benefits insurance or financial services industry
5+ years expertise in business rules, policy requirements, and workflows related to enrolling customers in insurance products
Strong ability to build relationships across the organization and communicate and manage stakeholders at all levels
Ability to work with ambiguity, and drive efforts forward without fully complete information. Strong execution focused mindset.
Strong problem-solving skills and ability to independently prioritize tasks based on customer and team feedback
Experience working within Scaled Agile teams and methodologies

Nice To Haves

3+ years of experience in analysis, requirement development, and delivery using API technologies
Experience with AI technologies
Knowledge of EIS administration system, micro-services environments, and file transfer technologies

Responsibilities

Perform analysis, requirement gathering, and solution design on Workforce Benefit's technology products and identify improvement areas for efficiency, automation, processing speed, data security, and risk prevention.
Collaborate with business stakeholders and conduct analysis to document requirements. Work closely with the solution architect, central technology team, and engineering team to understand governance needs, technology requirements, and limitations.
Synthesize requirements and architectural design into technical specifications that developers will use to build and enhance integrated, automated, and AI-powered technology products
Draft and maintain a variety of technical documentation, including process and data flow diagrams, technical system specifications, sequence flow diagrams, and source to target data mapping documents
Working within a Scaled Agile framework, partner with product owners and scrum masters to create measures of success and groom backlog for development stories
Engage Quality Assurance team during requirements and design to prepare unit and end-to-end test scenarios to ensure compliance with user, business, and functional specifications
Serve as an escalation point for troubleshooting production issues. Apply problem solving skills and creativity to uncover root causes, provide solutions and ensure timely resolution
Review bug fix and enhancement requests to prioritize critical fixes and ensure changes both adhere to technical designs and address root cause of issues
Use metrics to set and measure expected and actual outcomes of automation and AI usage to ensure we maintain consistent sales, risk, and efficiency targets.

Benefits

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

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