Business System Analyst – Salesforce & Marketing Automation

Intuitive•Sunnyvale, CA

About The Position

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here.

Requirements

4+ years of related business analyst with hands-on configuration experience on sales & marketing automation applications, preferably Salesforce & Marketo
Salesforce & Marketo technical experience strongly preferred.
Knowledge of Salesforce Sales and Marketing Cloud (application design and architecture using Salesforce)
Strong understanding of data hygiene and analytics
Previous/Current implementation experience of Salesforce and Marketing Automation solutions or other related solutions
Bachelor’s Degree in technology or equivalent experience in the relevant field.

Nice To Haves

CRM certifications with Marketo & Salesforce (strongly preferred)

Responsibilities

Bring in Salesforce and Marketing Automation Platform expertise for solution design and project execution
Work with internal customers, cross-functional team members and vendors, manage complex system projects related to the sales & marketing business processes.
Leverage sales & marketing systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations.
Align with members of Commercial Ops, IT, and other stakeholders to maintain the integrity of the worldwide sales and marketing automation business systems.
Be the subject matter expert for Salesforce and marketing automation teams, aiding usage, troubleshooting, configuration, and enablement.
Work closely with sales & marketing product management, other teams, and international counterparts to deliver solutions that can scale globally.
Support, configure, test, and troubleshoot applications and tools that enable sales, marketing automation, lead management functions, and related business processes.
Work with the integration teams to design and develop interfaces/integration to and from salesforce.com/marketo and related internal and external systems.
Help conduct impact analysis, document process models, define proposed technical solutions as part of qualification recommendations to optimize Sales & Marketing capabilities across systems, including opportunity, account, contact management, email marketing, response capture, lead scoring, lead nurture, sales enablement, lead funnel metrics and revenue cycle analytics.
Emphasize on Business Process Improvement and Automation of key marketing/sales and cross-functional processes.