Sr Business Support Manager - Debt Capital Markets

Citizens Financial Group • Boston, MA

1d

About The Position

Citizens is seeking a Senior Business Support Manager to support Capital Markets & Advisory’s COO division. This role is central to the debt platform, responsible for business management, governance, and operational execution across all debt products, including Debt Capital Markets, Leveraged Finance, and Structured Finance. Beyond daily execution, this role is crucial in driving operating efficiency and scalability across the debt platform. The Senior Business Support Manager collaborates closely with the Debt Products COO and senior leadership to help the franchise grow, by improving transparency and access to information, simplifying workflows, strengthening controls, and enabling consistent execution as volumes increase, products evolve, and regulatory expectations rise. This position is ideal for a highly organized, product-savvy professional with front- or middle-office experience who thrives in a fast-paced, multi-stakeholder environment. The role combines hands-on execution, such as reporting, governance, and process coordination, with strategic exposure, offering the chance to influence the operation and evolution of a multi-product debt platform. The successful candidate will possess a strong understanding of debt product workflows, the ability to translate complex information into clear, actionable insights, and the confidence to effectively partner with various stakeholders across the front office, Finance, Risk, Legal, Compliance, Operations, Technology, and Treasury.

Requirements

• 3–5 years of experience in Debt Capital Markets, Leveraged Finance, Structured Finance, or closely related areas, with experience in either front-office (banking, syndicate, structuring, sales/trading support) or middle-office (product control, trade support, capital markets operations, risk, or business management) roles.
• Working knowledge of the debt product lifecycle, including origination, execution, syndication and/or distribution, documentation, settlement, and ongoing reporting.
• Strong organizational skills with the ability to manage multiple priorities and deliver under tight timelines.
• Excellent written and verbal communication skills, with demonstrated ability to produce clear, senior-ready materials and a high attention to detail.
• Advanced Excel and PowerPoint skills; comfort working with data and recurring reporting.

Nice To Haves

• Experience supporting governance, controls, audits, regulatory exams, issue management, or operating committees within an investment bank.
• Experience with reporting and analytics tools (e.g., DealCloud, Power BI, Tableau, SQL, or similar).
• Demonstrated process improvement mindset (formal Lean/Six Sigma training or pragmatic workflow redesign experience).

Responsibilities

• Act as a trusted partner to the Debt Products COO, supporting the day-to-day operating rhythm and ensuring consistent execution across all debt products.
• Establish and maintain operating cadences, including daily, weekly, and monthly business reviews; KPI reporting; pipeline and underwriting discussions; incident reviews; and governance forums.
• Prepare executive-level materials (leadership readouts, committee decks, and business updates), distilling complex product activity into clear, senior-ready narratives.
• Produce recurring and ad hoc reporting on volumes, pipeline, revenue and fee proxies, exposures and limits, exceptions, client activity, headcount, capacity, and related COO-level metrics.
• Analyze data to identify trends, anomalies, and risks; surface insights and recommend actions grounded in product knowledge, strategic priorities, and operational realities.
• Coordinate core governance processes, including policies and procedures, supervisory controls, issue management, audit and regulatory requests, and required attestations.
• Evolve governance and control processes to be fit for scale—balancing risk discipline with commercial efficiency and minimizing friction for front-office partners.
• Track and drive closure of risk and control items, identified gaps, and remediation plans in partnership with Risk, Compliance, Operations, and other control functions.
• Support transaction-level governance while maintaining alignment with front-office objectives and commercial priorities, including serving as a real-time quality assurance layer (e.g., validating CRM inputs against executed loan documentation and drafts).
• Routinely coordinate with front-office bankers on process updates, outstanding documentation, and execution status, facilitating senior leadership awareness and consistent deal execution.
• Map end-to-end product workflows—from origination through execution and settlement—to identify handoffs, bottlenecks, control gaps, and opportunities to improve speed, consistency, and scalability.
• Own the evaluation, proposal development, and execution of practical enhancements such as playbooks, checklists, standardized templates, automation of recurring reporting, and operational readiness for new products or clients.
• Partner with Technology and Operations to optimize tooling, data quality, and reporting infrastructure, including dashboards for volumes, fees, exposures, pipeline management, and exceptions.

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees