Sr Business Support Manager - Debt Capital Markets

Citizens Bank•Boston, MA

About The Position

Citizens is seeking a Senior Business Support Manager to support Capital Markets & Advisory’s COO division. This role sits at the center of the debt platform and is responsible for business management, governance, and operational execution across all debt products, including Debt Capital Markets, Leveraged Finance, and Structured Finance. In addition to day-to-day execution, this role plays a meaningful role in driving operating efficiency and scalability across the debt platform. The Senior Business Support Manager partners closely with the Debt Products COO and senior leadership to help the franchise scale—improving transparency and access to information, simplifying workflows, strengthening controls, and enabling consistent execution as volumes grow, products evolve, and regulatory expectations increase. This position is well suited for a highly organized, product-savvy professional with front- or middle-office experience who thrives in a fast-paced, multi‑stakeholder environment. The role combines hands-on execution (reporting, governance, and process coordination) with strategic exposure, offering the opportunity to influence how a multi-product debt platform operates and evolves. The ideal candidate brings a strong understanding of debt product workflows, an ability to translate complexity into clear, actionable insights, and the confidence to partner effectively with stakeholders across the front office, Finance, Risk, Legal, Compliance, Operations, Technology, and Treasury.

Requirements

3–5 years of experience in Debt Capital Markets, Leveraged Finance, Structured Finance, or closely related areas, with experience in either front-office (banking, syndicate, structuring, sales/trading support) or middle-office (product control, trade support, capital markets operations, risk, or business management) roles.
Working knowledge of the debt product lifecycle, including origination, execution, syndication and/or distribution, documentation, settlement, and ongoing reporting.
Strong organizational skills with the ability to manage multiple priorities and deliver under tight timelines.
Excellent written and verbal communication skills, with demonstrated ability to produce clear, senior-ready materials and a high attention to detail.
Advanced Excel and PowerPoint skills; comfort working with data and recurring reporting.

Nice To Haves

Experience supporting governance, controls, audits, regulatory exams, issue management, or operating committees within an investment bank.
Experience with reporting and analytics tools (e.g., DealCloud, Power BI, Tableau, SQL, or similar).
Demonstrated process improvement mindset (formal Lean/Six Sigma training or pragmatic workflow redesign experience).

Responsibilities

Act as a trusted partner to the Debt Products COO, supporting the day-to-day operating rhythm and ensuring consistent execution across all debt products.
Establish and maintain operating cadences, including daily, weekly, and monthly business reviews; KPI reporting; pipeline and underwriting discussions; incident reviews; and governance forums.
Prepare executive-level materials (leadership readouts, committee decks, and business updates), distilling complex product activity into clear, senior-ready narratives.
Produce recurring and ad hoc reporting on volumes, pipeline, revenue and fee proxies, exposures and limits, exceptions, client activity, headcount, capacity, and related COO-level metrics.
Analyze data to identify trends, anomalies, and risks; surface insights and recommend actions grounded in product knowledge, strategic priorities, and operational realities.
Coordinate core governance processes, including policies and procedures, supervisory controls, issue management, audit and regulatory requests, and required attestations.
Evolve governance and control processes to be fit for scale—balancing risk discipline with commercial efficiency and minimizing friction for front-office partners.
Track and drive closure of risk and control items, identified gaps, and remediation plans in partnership with Risk, Compliance, Operations, and other control functions.
Support transaction-level governance while maintaining alignment with front-office objectives and commercial priorities, including serving as a real-time quality assurance layer (e.g., validating CRM inputs against executed loan documentation and drafts).
Routinely coordinate with front-office bankers on process updates, outstanding documentation, and execution status, facilitating senior leadership awareness and consistent deal execution.
Map end-to-end product workflows—from origination through execution and settlement—to identify handoffs, bottlenecks, control gaps, and opportunities to improve speed, consistency, and scalability.
Own the evaluation, proposal development, and execution of practical enhancements such as playbooks, checklists, standardized templates, automation of recurring reporting, and operational readiness for new products or clients.
Partner with Technology and Operations to optimize tooling, data quality, and reporting infrastructure, including dashboards for volumes, fees, exposures, pipeline management, and exceptions.