Sr. Business Process Specialist

Oshkosh Corporation • Hagerstown, MD

1d • Onsite

About The Position

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Sr. Business Process Specialist plays a critical role in improving operational efficiency, service quality, and profitability across the organization. This highly independent role is responsible for researching, analyzing, and recommending enhancements to existing business processes. The ideal candidate will leverage operational and performance data to identify trends, recommend improvements, and support their implementation across multiple departments.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field. OR equivalent combination of education and experience.
• Ability to travel 25%.

Nice To Haves

• Experience with Lean, Six Sigma, or other process improvement frameworks.
• Knowledge of change management and business transformation practices.
• Familiarity with ERP systems and data analysis tools (e.g., Power BI, Excel).
• Experience in manufacturing, logistics, or industrial sectors.
• Demonstrated ability to work independently and lead cross-functional efforts.
• Strong skills in process mapping, documentation, and workflow design.
• Experience with tools such as Microsoft Visio, Lucidchart, or similar diagramming software.
• Excellent analytical, communication, and stakeholder engagement skills.

Responsibilities

• Research and analyze existing business processes to identify inefficiencies, gaps, and opportunities for improvement.
• Collect and evaluate operational and performance data to uncover trends and root causes.
• Recommend and design optimized processes to improve operational efficiency, quality, service levels, and cost-effectiveness.
• Develop detailed documentation, including: Process maps, flowcharts, and diagrams Standard operating procedures (SOPs) Project plans and implementation timelines
• Support and coordinate cross-functional working sessions during the design and execution phases of process improvement projects.
• Create training materials and communication content to support rollouts of new or revised processes.
• Facilitate or deliver training sessions to ensure consistent adoption of new processes across impacted business units.
• Serve as a liaison between functional teams to ensure alignment and clarity throughout process change efforts.
• Monitor performance post-implementation and support continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees