Business Process Specialist

Saliense Consulting•Arlington, VA

6h•Onsite

About The Position

Saliense is a leading technology solutions provider specializing in Cybersecurity, Engineering, and Modernization. We deliver scalable, tangible solutions that empower federal, state, and local government agencies to address complex challenges and stay ahead in a rapidly evolving digital landscape. With a commitment to excellence, ethical practices, and a culture of growth and innovation, Saliense has been recognized on the Inc. 5000 list for six consecutive years, reflecting our sustained progress and impact. At Saliense, we are committed to fostering a culture of continuous learning and professional growth. Our employees are encouraged to take on challenging and meaningful work, with ample opportunities for career advancement. We believe in empowering our team members to achieve their professional goals while contributing to impactful projects that make a difference. Join us at Saliense and be part of a growing organization dedicated to innovation, collaboration, and excellence. Visit www.saliense.com to learn more. There are many more - connect with us to get a preview of the full benefits package. This role is onsite n Arlington, VA.

Requirements

Bachelor’s degree from an accredited institution
Eight (8) years’ experience related to ITIL/ITSM process design and implementation.
Security+ CE or equivalent (designated as IAM Level I position)
Secret Clearance

Responsibilities

Applies business process improvement experience (e.g., ITIL) in performance analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance.
Provides business process improvement subject matter expertise to develop, improve, integrate, measure, and report on operational processes
Leverages expertise in the identification, development, implementation, and monitoring of Continual Service Improvement (CSI) and Continuous Process Improvement (CPI) opportunities and initiatives.
Performs Root Cause Analysis (RCA) and creates RCA reports to document lessons learned and CSI / CPI opportunities.
Develops the processes and governance required to operate an Infrastructure Process Control and Improvement portfolio, creating the compelling cases for investment that support opportunities to address existing problems, business risk and exploit value and best practice.
Provides ITIL training and facilitate knowledge transfer among Contractor and Government personnel.
Recommends vision, strategy, and goals for each process to the Government.
Recommend, for Government approval, and track an objective measurement structure to evaluate the current state of each process.
Manages small to large projects in a cross-functional environment.
Anticipates future ITSM delivery requirements, and researches and analyzes emerging technologies and applies them to business needs.