Sr. Business Operations Associate

Zapier • San Francisco, CA

2d • Remote

About The Position

Hi there! The Business Operations (BizOps) team shapes strategy, drives cross-functional execution, and delivers insights that accelerate decision-making and impact. We’re hiring a Sr. Business Operations Associate to work across teams on high-priority initiatives. In this role, you’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively. We’re looking for a sharp, end-to-end problem solver who can shape your work to maximize impact, shift between strategy and execution, and drive meaningful progress across teams. You bring a systems mindset, thrive in ambiguity, and proactively shape outcomes, not just execute tasks. You’ll also leverage AI and automation to test ideas and continuously improve how we work.

Requirements

• You’re a business-minded generalist with 4+ years of experience in business operations, strategy, consulting, strategic finance, or a similar analytical role.
• You think in terms of impact. You identify high-leverage opportunities, prioritize effectively, and sequence work to maximize outcomes. As conditions change, you adapt quickly, surface risks early, and keep stakeholders focused on what matters most.
• You’re comfortable in ambiguity. Y ou bring structure to open-ended problems, define clear approaches, and drive toward concrete outcomes without waiting for perfect clarity.
• You have strong systems judgment. You connect dots across teams, get to root causes, and design durable solutions—not just one-off fixes.
• You’re fluent with AI and automation. You use tools like Zapier, ChatGPT, Claude, Cursor, and others to explore ideas, analyze data, pressure-test thinking, and move faster.
• You operate with ownership. You’re comfortable driving cross-functional work forward, influencing without authority, and making reasoned decisions with imperfect information.
• You’re resourceful and action-oriented. You ask sharp questions, self-serve data, and translate insights into clear recommendations that drive action.
• You communicate with purpose. Your writing and stakeholder communication are clear, concise, and tailored to your audience.

Nice To Haves

• You operated effectively in high-growth SaaS or technology environments. You bring pattern recognition from fast-scaling companies and apply it to evolving operational challenges.
• You partnered directly with senior leaders and executives. You have experience navigating high-stakes projects and communicating at the highest levels to influence strategic decisions.
• You’ve worked across multiple functions. You connected dots across teams from different domains and used cross-functional context to shape stronger, more integrated solutions.
• You have a clear POV on how AI can reshape business. You’ve translated emerging capabilities into practical applications that create leverage and improve how teams operate.

Responsibilities

• Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution.
• Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization.
• Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability.
• Write high-quality communications , including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making.
• Partner with leaders and teams to facilitate decisions , navigate trade-offs, and unblock execution across critical initiatives.
• Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed