Sr Manager, Business Operations

FIS Global • Jacksonville, FL

21h • Hybrid

About The Position

As a Salesforce Business Architect, you’ll act as a strategic bridge between business stakeholders and technical teams, defining, designing, and governing Salesforce solutions that align with business goals. You will map business capabilities, lead requirement workshops, and ensure scalable, efficient system design - focusing on business process optimization/mapping.
Please note: This is a full-time position with a required hybrid schedule in the posted location.
Current and future sponsorship are not available for this position

Requirements

• Experience: Experience with Salesforce platform functionality, including Sales Cloud, Service Cloud, or industry-specific solutions.
• Communication: Strong ability to translate complex technical concepts into business language.
• Process Mapping: Proficiency in modeling business processes and mapping them to CRM technology.
• Strategy: Expertise in business analysis, requirements gathering, and solution scoping.

Nice To Haves

• Experience with Salesforce Sales, Service and / or Financial Services Cloud
• Strong verbal and written communication
• Ability to gather, analyze, and present information to different audiences
• Ability to understand a process at a high level, while still drilling into details
• Have a thorough understanding of process mapping, data collection, data analysis, procedure writing, and overseeing effective requirements documentation

Responsibilities

• Strategic Alignment: Map business processes to Salesforce capabilities and design solutions that align with business goals and industry best practices.
• Stakeholder Engagement: Lead workshops, journey mapping, and capability modeling to define requirements with business leaders.
• Solution Design: Create architectural designs, including data models and process flows, to bridge business vision with technical reality.
• Governance & Optimization: Ensure high-quality implementations by setting standards, managing technical debt, and driving adoption.
• Gap Analysis: Perform gap analysis to determine necessary custom solutions vs. standard platform functionalities.
• Project Leadership: Partner with developers, administrators, and consultants to oversee implementation and ensure ROI.

Benefits

• A career at FIS is more than just a job. It’s the change to shape the future of fintech.
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree