Sr Business Analyst Back Office Order Management

Schneider Electric•Nashville, TN

34d

About The Position

Are you interested in joining a fast-paced team that provides you with the opportunity to travel and network across the business as you build your career? An exciting opportunity for a Senior Order Execution Business Analyst opened with the Titan Transformation program as we deploy SAP across North America plants. The primary responsibility of this position is to ensure a successful transformation for the business, specifically in the area of Order Management/customer service, as we move away from legacy systems into the future state, utilizing the latest version of SAP. Additionally, you will work with an agile mindset and a focus on continuous improvement to add value to Global Supply Chain. You will work closely with the business and other resources across multiple projects to guarantee that the deployed solution fits with the business needs for end-to-end operations. The Business Analyst drives continuous process improvement efforts through research, data analysis, and problem solving. The Business Analyst leads business requirement gathering necessary to provided and deliver business value. As a Business Analyst you will be part of an elite team of people that is leading the digital transformation within Schneider Electric's North America Market (NAM).

Requirements

Knowledge of back-office order management/customer service operations and business processes across plants
Strong data analysis skills
Change management and communication skills
Must have history of delivering results
Leadership and management skills
Ability to balance a workload while working on multiple priorities
Listening, negotiation, decision making, problem solving
Aptitude in learning and working in new IT systems
Ability to collaborate and work in a multicultural environment
Bachelor's degree: Supply Chain, Business Administration
3-5 years of work experience in the area of order management/plant customer service

Responsibilities

Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP.
Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems
Manage transfer of SAP knowledge to Key Users, data owners, and local management team
Work with key stakeholders to identify and understand their needs.
Capture feedback from users and identify "enhancements" of existing functionality.
Lead and participate in stakeholder workshops
Create/Validate End to End Process Flows for manufacturing plants
Contribute to localization of project documentation (training materials, test scripts, etc)
Be accountable for site readiness (planning, support, audit, training)
Be the business representative for the program with understanding of current order execution/customer service processes and systems
Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management
Participate in End User Training
Hold the Key Users and Data Owners accountable for project deliverables
Lead the Key Users & project team participation in solution testing