Sr Associate, Project Management - PULSE Operations
About The Position
As a Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This position provides a wide range of strategic planning support to the Client Services Department within PULSE Operations. Primary responsibilities include establishing or maturing Compliance processes within the department, including but not limited to complaint management, issues management, and audit management. General Responsibilities: As a Senior Project Manager you will: Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts. Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation. Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation Conduct regular meetings with project team. Document progress and report to stakeholders on project status. Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery Forge relationships with key stakeholders to ensure delivery of commitments Identify ways to improve and streamline business process The person will: Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes Demonstrate organizational agility to adapt to changing demands Display strong consulting and collaboration skills
Requirements
- Bachelor’s Degree or Military experience
- At least 3 years of Project Management experience
Nice To Haves
- Masters / MBA degree
- At least 5 years of Project Management experience
- At least 1 year of People Management experience
- PMP, Lean, Agile or Six Sigma certification
- Strong communication and collaboration skills
- Strong problem solving and influencing skills
- Work experience achieving results with complex projects
Responsibilities
- Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company
- Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts.
- Plan, design, manage and execute project plans to ensure delivery.
- Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
- Conduct regular meetings with project team.
- Document progress and report to stakeholders on project status.
- Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
- Forge relationships with key stakeholders to ensure delivery of commitments
- Identify ways to improve and streamline business process
- Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
- Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
- Demonstrate organizational agility to adapt to changing demands
- Display strong consulting and collaboration skills
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
