Sr Associate, Project Management - PULSE Operations

Capital One•McLean, VA

10d

About The Position

As a Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This position provides a wide range of strategic planning support to the Client Services Department within PULSE Operations. Primary responsibilities include establishing or maturing Compliance processes within the department, including but not limited to complaint management, issues management, and audit management.

Requirements

At least 2 years of Project Management experience

Nice To Haves

Bachelor’s or Master’s / MBA degree
At least 4 years of Project Management experience
At least 1 year of experience in disputes
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
Strong problem solving and influencing skills
Work experience achieving results with complex projects

Responsibilities

Leading moderate to large complex projects and programs by providing strategic direction to customers, peers, and stakeholders.
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Building relationships and collaborating with clients to ensure delivery of commitments
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
Display a passion for coaching and learning new and existing products offered by the company to stay up to date
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes