Project Manager, PULSE Operations

Capital One•McLean, VA

About The Position

Project Manager, PULSE Operations As a Project Manager for PULSE Operations, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This role supports strategic planning within the Client Services Department in PULSE Operations by developing and enhancing compliance processes such as complaint, issues, control, process, and audit management. It requires deep knowledge of company policies and compliance frameworks, experience in cross-functional implementation within customer-facing teams, hands-on leadership to coach peers on process adherence, and skills in creating KPIs and reporting progress to executive leadership.

Requirements

Bachelor’s Degree or Military experience
At least 3 Years Project Management experience
Strong communication and collaboration skills
Strong problem solving and influencing skills
Work experience achieving results

Nice To Haves

Masters / MBA degree
At least 6 years of Project Management experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes