Sr Associate Patient Coordinator - Cardiac Surgery
About The Position
Nebraska Medicine is seeking a Sr Associate Patient Coordinator for Cardiac Surgery. This full-time, benefits-eligible position involves upholding the promise of "Serious Medicine, Extraordinary Care" to patients and their families. The role is crucial in supporting the region's top academic health network, which partners with UNMC to transform lives through education, research, and patient care. The Sr Associate Patient Coordinator will be responsible for obtaining and managing medical records, coordinating patient referrals to clinical programs and services, and efficiently registering and scheduling patients for multiple appointments and surgical procedures. Additionally, the role provides clerical and administrative support to team members in clinic, surgical, and procedural areas.
Requirements
- Minimum of one year of experience in a healthcare customer service environment required.
- High school diploma or equivalent required.
- Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
- Demonstrated verbal and written customer relations skills required.
- Ability to work collaboratively and cooperatively with an interdisciplinary team required.
- Knowledge of medical terminology required.
- Demonstrated analytical, prioritizing and organizational skills required.
- Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Nice To Haves
- Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
- Clinical background in assigned area preferred.
- Associates degree in business, healthcare or related field preferred.
- Medical Assistant or Nursing Assistant preferred.
- Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
- Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.
Responsibilities
- Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
- Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
- Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
- Complete complex scheduling of multiple appointments and/or services.
- Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
- Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.
Benefits
- Up to $5,000/year in tuition assistance
- 35% discount at Clarkson College
- Career advancement opportunities with covered educational costs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
