Sr Associate Engineer/ Engineer, IT Infrastructure

American Airlines • Dallas, TX

16h

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, and integration technologies to data center management.

Requirements

• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Excellent analytical and troubleshooting skills to resolve complex issues.
• Effective verbal and written communication skills to interact with team members and stakeholders.
• Ability to manage multiple tasks and priorities simultaneously.
• Design, deploy, and support enterprise video surveillance and camera systems, including VMS configuration, lifecycle management, and compliance with security standards such as TSA and PCI.
• Troubleshoot and resolve camera and video system outages, perform root cause analysis, and manage firmware updates, upgrades, RMAs, and device inventory.
• Conduct site assessments, design camera layouts, optimize network configurations, and collaborate with IT teams to deliver project requirements.
• Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 1+ years experience in support and delivery of mission critical platforms

Nice To Haves

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience
• Experience with Java Full Stack Software development
• Experience with Python or Java Full Stack Software development
• Knowledge of Network and Cyber Security

Responsibilities

• Support the design, deployment, and lifecycle management of enterprise camera systems across airports, operational areas, and office environments.
• Configure and maintain Milestone XProtect or similar video management systems (VMS) to ensure reliable, 24/7 video surveillance and retention compliance.
• Perform root cause analysis and resolution of video outages or degraded performance, minimizing operational impact.
• Manage camera firmware, upgrades, RMA processes, and device inventory across a diverse fleet of IP-based devices.
• Conduct site assessments, design camera layouts, and optimize network configurations.
• Ensure compliance with security standards such as TSA, and PCI for cameras placement and video retention.
• Work closely with other IT team members to support project requirements and deliverables

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level