IT Infrastructure Production Engineer

SolarEdge•Salt Lake City, UT

1d•Onsite

About The Position

As the IT Infrastructure Production Engineer, you will provide critical front-line support for our manufacturing operations on site, ensuring production uptime, uninterrupted operation of manufacturing systems and equipment. This role supports manufacturing operations that may require occasional on-site support outside standard business hours, including evenings or weekends, during planned maintenance windows or unplanned production downtime.

Requirements

Experience supporting IT in a production or industrial environment is preferred.
Hardware and Windows Troubleshooting.
Networking knowledge (LAN, VAN, Cisco switches and Forti firewalls)
Knowledge of Commvault Backup software or similar.
Customer focused with strong communication skills.
Project management capabilities with a high level of attention to detail and time management.

Nice To Haves

Windows Servers and VMWARE experience is an advantage

Responsibilities

Serve as the first point of contact for customers seeking on-site technical assistance as well as over the phone or email.
First-tier of support for office users and production needs, responding to general IT requests.
Maintain hardware, software and peripherals for office and production floor.
Primary IT support line for production line equipment and workstations.
Troubleshoot connectivity between testers, scanners, PLCs, Servers, and networked equipment.
Ensuring all systems are operational and backed up.
Provide on-site IT support during planned maintenance activities or production downtime, which may occur outside regular working hours.
Monitor system uptime, Servers, Storage, backup, assets and networking devices (switches and firewalls).
Document changes within the layout and maintain accurate schematics.
Log tickets, track resolutions, escalations and maintain documentation.
Direct escalations to the next level support personnel.
Follow-up and update customer status and information.
Pass on any feedback or suggestions and possible improvements on procedures.
Other tasks assigned by supervisor.