Sr Associate, Collections (Risk)
About The Position
Avant is adding to our Collections Strategy team! We are looking for a strategic, data-driven, and highly collaborative leader who is passionate about problem solving and interested in making a difference. This person will be a key member of our Collections Strategy team and will own key components of our collections framework — from strategy design to execution — with a focus on scaling performance, driving innovation, and improving customer outcomes across all stages of delinquency.. You'll lead cross-functional initiatives, mentor analysts, and partner with product, operations, and data science to shape the next generation of digital engagement, payment plan, and recovery strategies. If you're motivated by measurable impact, love solving complex problems, and want to help shape how a fintech company manages credit performance and customer experience then consider a career at Avant!
Requirements
- 5+ years of experience in collections strategy, credit risk, or financial analytics—preferably in a fintech, financial services, or lending environment.
- Bachelor's degree in Finance, Business, Economics, Engineering, Computer Science, or related field (Master's degree or MBA preferred).
- Advanced proficiency in SQL and Excel; strong experience with Python, R, or similar analytical tools preferred.
- Demonstrated ability to translate complex data into actionable strategies that drive business outcomes.
- Proven track record of project ownership—from ideation and modeling through cross-functional execution.
- Strong communication and presentation skills, with experience influencing senior stakeholders.
- Ability to manage multiple initiatives in a dynamic environment while maintaining attention to detail and strategic focus.
- A commitment to ethical decision-making, customer empathy, and operational excellence.
Nice To Haves
- Experience with digital engagement or collections systems (e.g. LiveVox, Braze, Twilio).
- Knowledge of consumer credit products and post-charge-off servicing strategies.
- Exposure to machine learning, decision science, or automation in collections and recovery.
- Experience working with third-party vendors and managing performance optimization initiatives.
Responsibilities
- Lead the development, testing, and optimization of collections strategies across digital engagement, payment plan structures, payment arrangements, and operational workflows.
- Drive performance management and strategic planning, including setting KPIs, building dashboards, and tracking progress toward portfolio-level goals.
- Partner with data science and product teams to design experiments, test segmentation and contact models, and deploy new automation and decisioning tools.
- Act as a key liaison between credit risk, operations, vendor management, and compliance to ensure alignment and operational readiness.
- Mentor and guide analysts in best practices for data analysis, business case development, and cross-functional storytelling.
- Perform deep-dive portfolio analytics to identify emerging risks, behavioral trends, and performance drivers across cohorts and products.
- Present insights and recommendations to senior leadership, influencing strategic decisions through data-backed analysis.
- Lead enablement projects to enhance scalability, efficiency, and digital engagement effectiveness.
- Contribute to the long-term roadmap for collections innovation and customer experience improvement.
Benefits
- Choice of great Medical, Dental, and Vision Insurance Plan options
- 401(k) match
- Flexible Time Off
- Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
- Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
- Lunch Allowance (Fooda) and In-office Snacks
- Summer Fridays
- Fun In-Office and Virtual Social Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
