Collections Associate Collections Associate

Nestle Operational Services Worldwide SA•Solon, OH

About The Position

The position provides research and resolution of delinquent accounts receivable balances. Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks, and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.

Requirements

Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.
Availability / flexibility to work different shifts based on customer geography/time zone
One or more years of commercial customer service or collection experience preferred
Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze/interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Capable working in a fast paced environment and handling multiple priorities
Can work independently with minimal supervision
Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
Strong result-orientation

Nice To Haves

SAP accounts receivable system experience preferred
Experience in the CPG industry preferred

Responsibilities

Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
Gather and send customer-required documentation to assist in collection
Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
Reconcile account balance and open items with the customer
Conduct collection activities based on Market Collection Strategy
Identify customer change in trend and related risks, and communicate to credit management and sales
Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
Receive and action on incoming collection concerns from customers and internal stakeholders
Record result of communication with the customer and other internal collaborators
Gather and provide necessary documents to support third party collections and bankruptcies
Participate in continuous improvement activities using Nestlé Continuous Excellence methodology
Assist with the preparation of required reports for management