Sr. AR Specialist
About The Position
At Engine, the mission is to transform business travel into something personalized, rewarding, and simple, addressing the overwhelming and fragmented nature of managing travel and spend. The company is building a platform that integrates corporate travel, a powerful charge card, and modern spend management. Engine is looking for exceptional, mission-driven individuals to help redefine how businesses manage and experience travel. More than 20,000 companies currently use Engine, supporting over 1 million travelers and billions in annual bookings. Engine is cash flow positive with rapid growth, offering exclusive rates, industry-leading rewards, and intelligent automation to help businesses save money while providing world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America. As part of the Engine team, the Sr. AR Specialist will play a vital role in an environment where innovation meets collaboration, taking charge of various AR workstreams and contributing to the company's growth.
Requirements
- 3–6 years of AR, billing operations, or accounting experience in a high-volume, transaction-heavy environment.
- Hands-on experience with billing disputes, reconciliations, cash application, and collections execution across both portfolios.
- Demonstrated ability to identify root causes, not just process symptoms—and a track record of driving issues to resolution rather than handing off and waiting.
- Experience working alongside Engineering or Product on billing data, payment flows, or system fixes.
- Strong analytical skills: comfortable working in spreadsheets and data tools to investigate discrepancies, track issue patterns, and support aging and reconciliation analysis.
- Familiarity with BPO-managed workflows and the ability to QA agent output, flag errors constructively, and identify training or process gaps upstream.
Nice To Haves
- NetSuite & Salesforce experience preferred.
- Comfort interfacing directly with customers and suppliers on complex billing or invoice matters.
Responsibilities
- Execute across both customer and supplier AR workstreams—including invoicing accuracy, cash application, supplier reconciliations, and collections follow-up—operating as an owner across both sides of the portfolio.
- Monitor customer and supplier invoice data for anomalies, errors, and billing discrepancies—proactively, not reactively.
- Own resolution outcomes, not just escalation. When an issue surfaces—drive it across teams (Engineering, Client Ops, BPO) until it is closed cleanly, with documentation on root cause and resolution.
- Serve as AR’s operational voice in Product and Engineering conversations: surface data integrity issues, validate billing logic changes, and flag when new product flows create AR risk before launch.
- Support month-end close activities including AR reconciliations, aging review, and bad debt input preparation for the Sr Manager.
- QA the BPO agent workflow: review output quality, identify recurring errors, and escalate training gaps or process failures rather than working around them.
- Support automation initiatives by mapping manual steps, identifying handoff points, and validating outputs post-implementation.
Benefits
- Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
251-500 employees
