Sr Application Support Engineer

DHL (Deutsche Post)•Westerville, OH

40d

About The Position

DHL Supply Chain is seeking a skilled Senior Application Support Engineer to lead the support and optimization of Manhattan Active Warehouse Management (MAWM) and other critical Warehouse Management Systems (WMS). In addition to WMS platforms, this role may also support a variety of technologies essential to warehouse operations-including robotics platforms, warehouse control systems, and other integrated solutions that drive daily performance. This is a dynamic opportunity to work in a collaborative environment, mentor junior staff, and contribute to innovative solutions that enhance efficiency and reliability across our logistics network. Senior Application Support Engineer Are you a skilled technology professional passionate about supporting and optimizing enterprise applications like Manhattan Active Warehouse Management (MAWM)? Do you thrive in dynamic environments where collaboration, problem-solving, and customer focus drive success? At DHL Supply Chain, we value your expertise in SaaS-based logistics systems, API integrations, and cloud-native platforms. Join a team that fosters innovation, embraces inclusivity, and empowers you to make a meaningful impact through continuous improvement and technical excellence. The Senior Application Support Engineer is responsible for the implementation, support, administration, and maintenance of software applications, primarily focused on Manhattan Active Warehouse Management (MAWM) and other SaaS-based logistics solutions. This role ensures system reliability, performance, and integration across multiple platforms, including Centiro and peripheral systems. The engineer collaborates with cross-functional teams, leads disaster recovery exercises, and contributes to continuous improvement initiatives. Key responsibilities include Tier 2 support, system configuration, performance diagnostics, and coordination of release management activities through CAB meetings.

Requirements

Bachelor's Degree in a relevant field or 5+ years of IT experience, required
Experience supporting MAWM or similar WMS platforms, required
Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required

Nice To Haves

Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Responsibilities

Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management
Support Centiro SaaS-based transportation and carrier management system
Troubleshoot and resolve issues related to API integrations and microservices
Perform root cause analysis using logs and SQL diagnostics
Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools)
Participate in disaster recovery exercises and release management via CAB meetings
Develop documentation and training materials for supported applications
Mentor junior staff and collaborate with team leads
Attend status meetings and communicate progress on support activities