Application Support Engineer - Sr

Fiserv•Omaha, NE

1d•$79,000 - $134,400•Onsite

About The Position

Fiserv is looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. We are committed to providing exceptional service and support to our clients. As an Application Support - Sr, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability. In addition, diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms.

Requirements

3 years of experience in Cloud Technologies like Azure
5+ years of experience in application support in Microsoft technologies (C#, .Net) and/or Java technologies
2+ years of experience in SQL databases
2+ years of experience in troubleshooting and resolving technical issues
4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience with multi-tier architecture applications
Strong troubleshooting and problem-solving skills to identify and resolve application issues
Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.

Nice To Haves

Experience with Service Now for Incident, Case, Problem and Change Management
Familiarity with monitoring tools like Splunk, Dynatrace
Familiarity with scripts using Python, Powershell, Linux/Unix Shell scripting for automating middleware maintenance.
Familiarity with FTP concerts and other tools like Control-M

Responsibilities

Provide expert-level support for business applications, ensuring maximum uptime and performance
Troubleshoot and resolve complex application issues, collaborating with development teams as needed
Monitor application performance and lead initiatives to improve efficiency and reliability
Document support activities, maintain detailed logs, and develop user guides and training materials
Participate in an on-call rotation where you will work in a team environment as well as independently to resolve issues and triage & resolve client requests and incidents
Analyze internal alerts coming from various monitoring tools like Splunk, Sitescope, and Dynatrace
Analyze code and participate in root cause analysis
Work closely with product development teams to review operational readiness of production changes, release deployments, and validation

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