Sr Application Support Analyst

HomeServe USA•Norwalk, CT

52d•$82,760 - $110,346•Onsite

About The Position

The Sr. Application Support Analyst is an integral part of the IT group and will work both independently and collaboratively with users across the organization. This role oversees the installation and maintenance of software applications to streamline business operations. The scope of this position will be to provide ongoing support to internal clients on a variety of technical issues involving a wide range of web based and internal applications, file transmissions, and automated reports while working with other IT teams to facilitate completion of various issues.

Requirements

Bachelor’s degree in Computer Science or related field required; MS/MBA preferred.
Experience with Waterfall and/or Agile project management processes.
Experience with building reports from applications such as Corvu, Tableau, Crystal Reports, etc.
Ability to coordinate with and lead individuals across other functional areas to successful conclusion of an enhancement release or break-fix deployment.
Proficient technical knowledge of MS-Windows, MS Office, IE, relational database concepts and quality assurance.
Strong time management and organization skills as role requires ability to dig into and document details, shift with changing business needs, and adapt to new systems and ways of working.
Excellent problem-solving skills with the willingness to seek out multiple solutions to technical and operational problems and challenges.
A desire to increase knowledge and learn new skills and technologies quickly and efficiently.
Demonstrated track record of improving efficiency and quality of technical operations.
Minimum of 5 years’ experience in an application development or support delivery role.
Excellent troubleshooting and quality assurance skills.
Excellent interpersonal and communication skills.

Nice To Haves

Not required but highly desirable is a Finance or Accounting background.

Responsibilities

Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications.
Works collaboratively with individuals across the organization to troubleshoot and resolve both 3rd party and custom-developed application issues.
Possess strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems.
Estimates issue resolution times through both independent analysis as well as collaboration with other team members.
Improves the overall quality and completeness of application documentation and support procedures.
Participate in team meetings and contribute suggestions and solutions to increase cooperation and effectiveness.
Actively seek and apply knowledge gained from colleagues and outside resources and share that knowledge with others.
Develop and maintain subject matter expertise for the team/department.
Takes business requirements from users and develops use cases or application development requirements.
Project manages small enhancement, including maintaining a schedule and driving action items.