Sr Application Operations Engineer

GE Aerospace-posted 1 day ago
Full-time • Mid Level
Hooksett, NH
5,001-10,000 employees
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Responsible for creating and supporting digital solutions for site all-operation (non-shared) model lines (transformation model lines). Additional responsibilities include supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Responsible for ensuring the user-facing business applications are consistently available and are highly performant meeting customer needs. Responsible for executing a component/s of a domain, product, program, or pod. Ensures the user-facing business applications are consistently available and are highly performant, meeting customer needs.

  • Work closely with all site transformation model line customers to develop new digital solutions.
  • Execute day to day application maintenance, processing and user support
  • Responsible for responding/delegating support cases from application customers
  • Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
  • Drive customer communication during critical events and lead retrospective meetings
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
  • Drive root cause investigation implementing any learnings or improvement opportunities
  • Drive projects that improve customer experience, application process or performance with minimal guidance
  • Assist & own the preparation of end user support documentation and knowledge
  • Proactively plan for upcoming changes
  • Provide mentorship and guidance to team members
  • Inform and train all support teams on new/changed processes/services and drive operational process rigor
  • Collaborate with cross functional stakeholders
  • Ensure support team readiness and availability
  • Investigate the possibilities of automation for self-service of end user support
  • Manage and lead the enhanced service collaboration vendor & other in-house support tech team
  • Partner with product service owners on new service introductions, change, and transition to operations
  • Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors
  • Bachelor’s Degree from an accredited College or University in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with two plus years information technology experience in a manufacturing setting
  • One plus year MSOffice Visual Basic for Applications (vba) experience
  • One plus year vb.net programming experience
  • One plus year MS Access database management
  • Expected minimum experience to demonstrate competency of 2 years.
  • Military experience is equivalent to professional experience.
  • This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
  • Experience with MSSQL/MySQL database administrative experience.
  • c#.net programming experience
  • Understand concepts of setting and driving technical direction
  • Familiar with elements of gathering functional requirements
  • Understand technical standards & concepts to apply to project work
  • Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
  • Business Acumen: Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics with the ability to set day-to-day priorities
  • Leadership: Coach and mentor team members. Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
  • Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
  • Participate in change initiatives by implementing new directions and providing appropriate information and feedback
  • Personal Attributes: High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
  • Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
  • Ability to work with global teams, act independently and as part of a team
  • Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
  • Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
  • Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
  • Strong analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve
  • GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.
  • Relocation Assistance Provided: Yes
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