Sr Analyst, Operations Strategy

CVS Health

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Senior Analyst, Operations Strategy, you will play a critical role in supporting our high-priority, cross-functional operational and strategic projects for Oak Street Health, with a focus on improving center and service operations. Key responsibilities include completing data analysis to derive insights on operational performance, leading business case creation, and supporting strategy development and implementation planning. The Sr. Analyst, will report into Lead Director, Operations Strategy & Enablement, and will collaborate extensively with cross-functional teams and field partners Role Description: The Sr. Analysts, Operations Strategy role supports on high-priority cross-functional operational projects – spanning from service operations projects to field enablement The Sr. Analyst, Operations Strategy will report into the Director, Clinical Operations Strategy and operate with moderate guidance The ideal candidate is a self-starter, enjoys solving challenging problems, uses data to drive insights, and thrives in a fast-paced environment The role should champion collaboration by proactively identifying and sharing challenges This role requires collaboration across teams within Operations and other corporate functions (e.g., Population Health, Clinical Health Services), as well as partnerships with clinical and operational field leaders, and regular communication with key partners. Prepare materials and insights for senior leadership. Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission. What does being “Oaky” look like? Radiating positive energy Assuming good intentions Creating an unmatched patient experience Driving clinical excellence Taking ownership and delivering results Being relentlessly determined

Requirements

2–5 years of relevant experience in consulting, healthcare, population health, provider-facing operations, or related fields
Proven ability to build trust and credibility with diverse stakeholder groups across levels and functions
Quick learner who is comfortable with a high level of ambiguity
Demonstrated track record of solving complex, ambiguous problems with practical, results-oriented solutions
Strong financial and analytical skills, including experience developing business cases, ROI, and financial analyses
Exceptional ability to synthesize large volumes of information into clear, concise insights and recommendations

Responsibilities

Complete analysis and build reports to derive insights on Oak Street’s operational performance, identify opportunities to improve results, and ensure progress towards annual performance targets
Work with cross-functional teams to improve operational performance and proactively identify solutions for problems
Support implementation planning and roll out, , assess impact on center, care teams, and central operations (e.g., call center), support operational strategy development to minimize disruptions
Convey updates effectively through reports, dashboards, and presentations to field leaders, care teams, and leadership
Track progress against key initiatives, milestones, and outcomes; surface risks and opportunities proactively
Act as a bridge between field support teams and centralized patient support functions to ensure alignment and smooth transitions
Other Duties as Assigned

Benefits

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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