Sr. Analyst, Desktop Support

PanAgora Asset Management

About The Position

Founded in 1989, PanAgora (Greek for across marketplace) Asset Management is a premier provider of investment solutions spanning most major asset classes and risk ranges. We seek to provide investment solutions using sophisticated quantitative techniques that incorporate fundamental insights and vast amounts of market information. While PanAgora’s investment strategies are highly systematic in nature, the processes deployed within these strategies are built and overseen by talented professionals with significant and diverse investment experience. Innovative research plays a central role in our investment philosophy and process, and is an essential component of our firm’s ability to deliver attractive investment solutions. Investment teams are organized into an Equity Strategies group and a Multi Asset Strategies group. Most investment team members are engaged in original research using fundamental intuition, market intelligence, modern finance and scientific methods. We are committed to providing clients with reliable investment processes, consistent performance, transparency, and access to our investment resources. Our client base is comprised of institutional investors across the globe, including public & private retirement funds, sovereign wealth funds, endowments & foundations, and sub-advisory mandates. The Sr. Analyst is a highly experienced IT professional responsible for supporting the firm's IT infrastructure and providing leadership and oversight to the end user support team. This includes coordinating the support effort for the user community as well as designing, implementing, and maintaining systems and networks, as well as troubleshooting and resolving technical issues. The Desktop Supervisor will also work with other IT team members to develop and implement security policies and procedures.

Requirements

Undergraduate degree in technology or applicable technical training/certification required
7+ years of experience in systems and networking, with a focus on the financial services industry
Strong understanding of IT infrastructure and security
Strong knowledge of Microsoft based technologies, including Windows 2019/2022, Windows 10/11, Office 365
Familiarity with supporting and maintaining virtual platforms
Excellent written and oral communication skills
Ability to work independently and as part of a team
Ability to manage multiple projects simultaneously
Ability to work under pressure and meet deadlines

Responsibilities

Provide leadership and direction to other Systems Analysts on user requests and end user related projects
Establish policies and procedures for the desktop team to ensure that support related issues are properly prioritized and responded to effectively
Provide technical support to users
Design, implement, and maintain the firm's IT platforms, including endpoints, servers, networks, and security
Troubleshoot and resolve technical issues
Develop and implement security policies and procedures
Work with other IT team members to ensure the smooth operation of the firm's IT initiatives
Stay up to date on the latest IT trends and technologies
Document IT systems and procedures
After-hours 7/24 support rotation for systems/network related issues