Sr Analyst - Desktop (Executive Support Team) - (Memphis, TN)

St. Jude Children’s Research Hospital • Memphis, TN

2d • Onsite

About The Position

We are seeking a highly skilled IT professional to join our Executive Support Team . This role provides white-glove technology support for executive leadership and high-profile users, ensuring business continuity and productivity at the highest levels of the organization. You will leverage advanced technical expertise, exceptional communication skills, and discretion to deliver outstanding service in a fast-paced environment.

Requirements

• Bachelor’s degree in Computer Science or related field, plus 4–6 years of IT experience .
• Proven ability to work independently and collaboratively in a fast-paced environment.
• Strong knowledge of laptops, desktops, and enterprise business solutions software.
• Experience leading teams and completing projects successfully.
• Exceptional professionalism, discretion, and customer service skills.
• Availability for on-call or after-hours support as needed for executive continuity.

Responsibilities

• Manage software delivery and releases into production in a distributed environment.
• Execute proper installations and operations of new software components and applications.
• Perform large-scale targeted software distributions.
• Resolve complex desktop, laptop, and client device issues, including executive-level escalations.
• Support a wide range of technologies: Windows, Mac, mobile devices, remote access, conferencing tools.
• Troubleshoot and resolve end-user tools consistently and efficiently.
• Provide rapid response and personalized support for C-level and VIP users.
• Handle sensitive information and urgent requests with professionalism and discretion.
• Ensure business continuity and security compliance at all times.
• Lead or coordinate IT projects (e.g., office moves, hardware/software rollouts) with minimal supervision.
• Manage multiple assignments, prioritize tasks, and deliver results under tight deadlines.
• Train, mentor, and support members of the IT support team.
• Communicate effectively with executives and high-profile users, both verbally and in writing.
• Document technical issues and solutions clearly for technical and non-technical audiences.

Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees