Consumer Insights

J.D. Power

6d • $95,000 - $110,000 • Remote

About The Position

The Consumer Insights Sr. Analyst develops the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Sr. Analyst will work with a team of Consumer Insights experts and partners with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

The Consumer Insights Sr. Analyst will be part of a team of twenty-five Consumer Insights Analysts. The Sr. Analyst will be a self-starter who can work without close supervision and with other departments within the company’s matrix environment. This individual will analyze survey data to help clients improve customer satisfaction and help companies drive business results. Also, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads.

Requirements

• Demonstrate experience performing data analysis and insights generation is required
• Have worked in survey and/or market research industry
• Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics)
• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred
• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
• Strong data analytic skills with ability to analyze survey data, interpret survey results, and deliver insights
• Articulate study findings in a clear and concise manner
• Strong communication skills, both written and verbal
• Proficient in MS Office Suite (PowerPoint, Excel, Word)

Responsibilities

• Analyze survey data to find insights to help clients improve customer satisfaction
• Author reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights
• Demonstrate thought leadership across industries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level