Consumer Insights Intern

Santander•Boston, MA

23h•$52,000 - $52,000•Onsite

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Boston, MA. As a Consumer Insights intern, you will gain an understanding of how customer intelligence informs real-world business decisions for brand and product marketing with direct experience in disciplines to include survey questionnaire design, research targeting/sampling/fielding, online research community management and moderation and reporting and analysis. You’ll be exposed to qualitative and quantitative research methods, insight synthesis, and translating data into actionable business recommendations.

Requirements

An undergraduate student with an expected graduation date between either December 2026 or May/June 2027.
Area of Study: Business, Marketing, Market Research
Cumulative GPA is 3.0 or above.
Strong curiosity about people and interest in understanding human behavior, motivation, and emotion.
Conscientious and analytical thinker with a strong attention to detail.
Demonstrates intellectual curiosity and courage.
Strong English communication skills both written and spoken required.
Organized and able to manage time and multiple tasks efficiently.
Ability to work independently on special projects.
Ability to effectively contribute to a team environment.

Nice To Haves

A “marketing mindset” - ensuring that work is approached with customer-centric, durable, strategic growth in mind. (Likely developed through coursework in or exposure to marketing, market research, statistics, finance, economics, or business.)
Experience with AI tools (i.e., intellectual/productivity pursuits) is a bonus.
Experience in Microsoft Office products. (Preferred)

Responsibilities

Assist Sr. Associate in day-to-day operations of our online research community.
Assist in the research design and implementation process, including project intake form creation, research QA, and reporting.
Ensure that the Consumer Insights Research Library is maintained and updated, as required.
Synthesize key consumer insights and learnings for cross-functional reporting.
Special project work related to strategic initiatives within the bank, including marketing/CX, product, and global initiatives.

Benefits

You will be given exposure to the innerworkings of one largest financial institutions in the world.
Working with best-in-class teams and contributing to projects that drive innovation across the organization.
As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander.
Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

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