Sr. Analyst, Advisory Digital Enablement & Support

Cushman & Wakefield • Costa Mesa, CA

1d

About The Position

Job Description SummaryThe Sr. Analyst on the Advisory Digital Enablement & Support team assists business users across the assigned region in adopting, optimizing, and successfully leveraging core Advisory Technology platforms. This role serves as a hands‑on subject matter expert who provides frontline technical support, user enablement, and regional coordination to drive onboarding, platform adoption, and successful engagement for business users. Under direction of the Team Lead, this position partners closely with regional business stakeholders, the Americas Enablement/Support team, and the extended TDS organization to ensure users are equipped for success. The Sr. Analyst acts as a trusted advisor and an advocate for platform excellence, supporting both existing teams and new onboarding groups. Job Description Responsibilities: Regional User Support & Driving Adoption Serve as the first line of support for the assigned region business users by triaging, escalating and resolving issues in Business Support queues. Act as a trusted advisor and support proactive outreach to the business users in the assigned region, ensuring their success with Advisory technology platforms. Provide hands-on assistance with data management, report/dashboard updates, troubleshooting, and workflow questions. Support regional support activities for Advisory products, including site visit for rollouts and feature launches. Support execution of regional adoption plans in partnership with the Service Line Lead and Americas Digital Enablement/Support teams. Deliver platform insights, identify training gaps, and communicate user needs back to the broader enablement and product teams. Maintain an uptodate understanding of industry trends and product roadmap developments relevant to assigned business lines. Onboarding & Training Support onboarding of new broker teams and M&A users within the assigned region, including verifying licensing, data migration, and process mapping. Lead localized user training sessions, Q&A sessions, and bestpractice coaching for new and existing users. Partner with regional business leaders and broker teams to encourage platform adoption, reinforce process alignment, and promote consistent use of Advisory technology tools. Reporting & Documentation Prepare user feedback summaries, adoption insights, and operational updates for internal team meetings. Maintain and contribute to process documentation and playbooks when requested. Support reporting and data quality initiatives aligned with regional and national goals. Releases Participate in User Acceptance Testing (UAT) for releases; help define test scenarios and support execution. Verify that enhancement requests, data fixes, and bug resolutions affecting the region meet quality standards (SIT/UAT). Communicate regional release impacts, feature changes, and readiness steps to business users. Support hypercare and followup on issues following major releases. CrossFunctional Coordination Collaborate closely with Product, Business Analysts, and Test Leads to ensure the business is set up for success during releases and strategic programs. Provide regional feedback and insights to help prioritize enhancement requests. Participate in technical team meetings, representing the assigned region’s business needs and user perspectives. Support crossregional knowledge sharing with other regional leads and analysts. Participate in TDS Advisory strategic initiatives, Change Management programs, and Centre of Excellence activities.

Requirements

• 2+ years of related work experience in technology enablement, operations, support, or a similar function.
• 4-year college degree or equivalent experience
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
• Aptitude for problemsolving, critical thinking, and learning new tools quickly.
• Strong verbal and written communication skills, including the ability to navigate questions, guide users, and foster open dialogue.
• Ability to translate technical concepts into clear, relatable explanations for business users.
• Willingness to work flexible hours to support a national team and travel as needed for in-market rollouts or office presence
• Collaborative, serviceoriented, and eager to support business users.

Nice To Haves

• Experience with Salesforce and/or commercial real estate (CRE) business operations.
• Exposure to training delivery, onboarding, or workflow/process mapping.
• Familiarity with ServiceNow or support ticketing systems.
• Interest or experience in analytics, dashboards, and data visualization.

Responsibilities

• Serve as the first line of support for the assigned region business users by triaging, escalating and resolving issues in Business Support queues.
• Act as a trusted advisor and support proactive outreach to the business users in the assigned region, ensuring their success with Advisory technology platforms.
• Provide hands-on assistance with data management, report/dashboard updates, troubleshooting, and workflow questions.
• Support regional support activities for Advisory products, including site visit for rollouts and feature launches.
• Support execution of regional adoption plans in partnership with the Service Line Lead and Americas Digital Enablement/Support teams.
• Deliver platform insights, identify training gaps, and communicate user needs back to the broader enablement and product teams.
• Maintain an uptodate understanding of industry trends and product roadmap developments relevant to assigned business lines.
• Support onboarding of new broker teams and M&A users within the assigned region, including verifying licensing, data migration, and process mapping.
• Lead localized user training sessions, Q&A sessions, and bestpractice coaching for new and existing users.
• Partner with regional business leaders and broker teams to encourage platform adoption, reinforce process alignment, and promote consistent use of Advisory technology tools.
• Prepare user feedback summaries, adoption insights, and operational updates for internal team meetings.
• Maintain and contribute to process documentation and playbooks when requested.
• Support reporting and data quality initiatives aligned with regional and national goals.
• Participate in User Acceptance Testing (UAT) for releases; help define test scenarios and support execution.
• Verify that enhancement requests, data fixes, and bug resolutions affecting the region meet quality standards (SIT/UAT).
• Communicate regional release impacts, feature changes, and readiness steps to business users.
• Support hypercare and followup on issues following major releases.
• Collaborate closely with Product, Business Analysts, and Test Leads to ensure the business is set up for success during releases and strategic programs.
• Provide regional feedback and insights to help prioritize enhancement requests.
• Participate in technical team meetings, representing the assigned region’s business needs and user perspectives.
• Support crossregional knowledge sharing with other regional leads and analysts.
• Participate in TDS Advisory strategic initiatives, Change Management programs, and Centre of Excellence activities.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level