Sr Analyst Digital Operations

Republic Services•Phoenix, AZ

About The Position

POSITION SUMMARY: As a member of the Digital Operations team, the Senior Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, IT and other cross-functional stakeholders, the Senior Analyst, Digital Operations helps drive the development and deployment of digital products and operational strategies. The Senior Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value. PRINCIPAL RESPONSIBILITIES: Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization. Serve as Product Owner for one or more scrum teams. Supports groups of internal and external resources across all phases of solution delivery including planning, requirements, development, and implementation to drive customer-facing and productivity enhancing capabilities. Supports the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency for a specific line of business. Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project. Responsible for creation of process documentation, project content, and inputs into project deliverables. Responsible for advocating for and socializing project deliverables with key stakeholders. Supports planning and facilitation of business working sessions, resulting in changes to the product backlog. Participates, facilitates, or leads multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.). Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing. Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation. Performs user testing sessions and recommends product improvements Facilitates proof-of-concept and pilot activity to validate solutions and benefits. Aligns business and IT stakeholders of product functions and objectives through clear and concise communication. Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts. Facilitates socialization of deliverables with defined stakeholders to ensure their buy-in on content. This position may require travel by air, car and/or other modes of transportation up to 10% of the time. Performs other job duties as assigned or apparent.

Requirements

Balance of technical knowledge and business acumen.
Familiar with organizational and project change management processes.
Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
Experience utilizing Agile Project delivery methodologies.
Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening, and probing.
Demonstrate ability and willingness to adjust and adapt to changing conditions.
Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.
Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise
Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio
Maintains a positive outlook and works well in a team-oriented environment
3-5 years’ experience in a support role with a top-tier consulting, transportation, or logistics firm.

Responsibilities

Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
Serve as Product Owner for one or more scrum teams.
Supports groups of internal and external resources across all phases of solution delivery including planning, requirements, development, and implementation to drive customer-facing and productivity enhancing capabilities.
Supports the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency for a specific line of business.
Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project.
Responsible for creation of process documentation, project content, and inputs into project deliverables.
Responsible for advocating for and socializing project deliverables with key stakeholders.
Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.
Participates, facilitates, or leads multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.).
Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.
Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.
Performs user testing sessions and recommends product improvements
Facilitates proof-of-concept and pilot activity to validate solutions and benefits.
Aligns business and IT stakeholders of product functions and objectives through clear and concise communication.
Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.
Facilitates socialization of deliverables with defined stakeholders to ensure their buy-in on content.
This position may require travel by air, car and/or other modes of transportation up to 10% of the time.
Performs other job duties as assigned or apparent.