Sr. Administrative Support Specialist (Utilities)

CITY OF VALDOSTA • Valdosta, GA

5h • Onsite

About The Position

This position is responsible for planning, organizing, and supporting the overall duties of the Utilities department.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.
• Knowledge of computers and job-related software programs.
• Knowledge of city records management principles.
• Knowledge of basic accounting practices.
• Knowledge of customer service principles.
• Skill in prioritizing and organizing work.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Responsibilities

• Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.
• Dispatches maintenance crews in response to service requests; relays information to work crews in the field.
• Prepares letters, memoranda and other correspondence.
• Maintains department files and records.
• Prepares work orders using Hiperweb software in support of customer account adjustments.
• Prepares a variety of regular and special reports.
• Prepares agendas and meeting materials for weekly department meetings.
• Records road cuts and sidewalk installations.
• Disseminates weekly maintenance schedules.
• Maintains supply inventory.
• Enters purchase requisitions.
• Reconcile Bank of America transactions for three divisions.
• Prepares requisitions.
• Conducts the department’s orientation program.
• Plans and organizes facility functions.
• Organizes the Water Conservation Education Program.
• Assists with coordinating Utilities Community Outreach Program events.
• Processes hydrant rentals and Environmental truck inspections.
• Monitors Employee Evaluations.
• Schedules interviews and appointments.
• Conducting Customer Satisfaction Surveys.
• Assist with Star Employee Program.
• Creates information postings for department events using Canva software
• GA811 data entry.
• Retrieves in-going and out-going mail.
• Coordinates office in absence of Administrative Operations Manager.
• Performs related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 101-250 employees