Sr. Account Specialist

Stella-Jones Inc.•Brierfield, AL

34d

About The Position

Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Associate degree (AA) or equivalent; or four or more years related experience and/or training
Five or more years customer service experience
Four or more years industry knowledge
Inventory management knowledge
Advance proficiency in Microsoft Suite
Strong organizational skills, proactive attitude with exceptional attention to detail
Capability to multi-task and work under pressure of deadlines
Ability to work in a team environment and interface interdepartmentally.
Demonstrated ability to review RFP's and to identify business issues.
Ability to make sound decisions with minimum supervision and delegates effectively.
Ability to build strong working relationships and have an excellent customer service record.

Manages contract customer accounts less than $15m to $5M
Intermediate Inventory management and review
Manage Intermediate Consignment Inventory with 5 - 15 locations
Understands supported contract and adheres to requirements
Produce basic reports as required
The ability to work overtime/storm response when necessary
Proactively puts together and understands basic price adjustment
Assists with RFQ's for assigned contract customers
Prioritize incoming emails and tasks to meet deadlines
Intermediate Microsoft office Suite skills
Complete Master Data requests as needed
Intermediate Power BI skills
Participate proactively in customer meetings
Anticipate the requirements needed to support the RSM's/Directors
Travel as needed for customer relations or inventory counts 10%
Proactively communicates pertinent information with cross functional teams and Supervisor as required
Ability to communicate with customers
Assist with special projects as needed