Sr. Account Manager

Taylor Communications•Fort Worth, TX

5d•$70,000 - $90,000•Onsite

About The Position

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in Fort Worth, TX. The Account Manager role primarily serves as the owner of account success. This position is responsible for ensuring client satisfaction and revenue optimization by proactively managing the client relationship. They are not only expected to manage their account but are also expected to provide leadership and guidance to other team members. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment.

Requirements

5+ Years of Account Management or mortgage servicing experience
Effective communication and presentation skills. Having the ability to convey information in emails, project collaboration tools, reports & meetings
Analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions
Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration
Proven ability to perform efficiently under tight deadlines without compromising quality or standards
Ability to lead cross-functional teams to meet a common goal

Responsibilities

Oversee industry leading accounts
Drive the revenue growth within your assigned portfolio
Develop process improvement for assigned portfolio when needed
Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies
Reviewing & overseeing job reconciliation data to identify and ensure all issues are addressed
Generate and provide reports to clients or internal teams as required
Plan, manage & execute medium to large scale client change requests & projects
Monitor open tickets and assist in ticket management and resolution
Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner
Use your experience and knowledge to train, mentor and guide your colleagues
Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process
Plan and conduct clients’ Business Reviews (monthly, quarterly, annually)
Manage and oversee inventory control and supply chain coordination
Overseeing all daily client deliverables, ensuring processes for your clients are being completed as expected
Lead profitability reviews and assist in pricing updates
Ensure SLA & quality metrics are being met for clients
Responsible for hosting, coordinating and participating in on-site client visits
You will work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off site entertainment needs

Benefits

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

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