Sr Account Manager

Acrisure•Kentwood, MI

9d•Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Built on an entrepreneurial spirit, Acrisure prioritizes leadership, accountability, and collaboration, equipping teams to perform at the highest levels. Job Summary Acrisure is seeking a Senior Account Manager to join our growing team. The Senior Account Manager serves as a strategic, experienced client service leader and is the primary point of contact for complex accounts. This role is accountable for overseeing service delivery, mentoring team members, managing sophisticated client needs, and partnering closely with Producers and Account Executives to drive retention, growth, and client satisfaction. This position requires deep subject matter expertise, sound judgment, and the ability to lead through influence.

Requirements

Active Property & Casualty and/or Health & Life insurance license for the state in which the agency operates.
Advanced knowledge of insurance products, carrier markets, and client service best practices.
Strong proficiency in electronic systems and agency management platforms; advanced Microsoft Office skills (Word, Excel, PowerPoint).
Demonstrated ability to lead, mentor, and influence others without direct authority.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational skills, attention to detail, and ability to manage competing priorities.
Commitment to pursuing or maintaining professional insurance designations.
High school diploma required; college degree preferred.
Bachelor’s degree in Business or a related field, or equivalent relevant experience.
Minimum of 7–10 years of experience in the insurance industry or a closely related field.
Prior experience managing complex accounts and supporting producers or sales teams.

Responsibilities

Serves as the primary day-to-day contact for assigned clients, focusing on complex accounts and higher-level client needs.
Leads overall client service delivery, including coordination, prioritization, and quality control across the service team.
Mentors, coaches, and provides guidance to Account Managers and Account Associates; supports their development and escalates issues as needed.
Partners closely with Producers and Account Executives on client strategy, renewals, and service commitments.
Oversees new business and renewal processes, including managing timelines, deliverables, and stakeholder communication.
Develops and executes renewal and placement strategies in collaboration with Producers and service teams.
Reviews and negotiates coverage, pricing, and terms with carriers and underwriters for complex placements.
Ensures service standards are met or exceeded; identifies trends and drives continuous improvement initiatives.
Acts as a trusted advisor to clients by proactively identifying risks, coverage gaps, and opportunities to strengthen insurance programs.
Ensures all client files are accurately documented to minimize E&O exposure and enable timely response to client requests.
Accountable for client outcomes including retention, account rounding, referrals, and smooth, uneventful renewals.

Benefits

Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical, dental, and vision insurance
Company-paid short-term and long-term disability insurance
Company-paid group life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Optional supplemental and pet insurance
401(k) with company match and financial wellness programs
Flexible Spending Accounts (FSA), Health Savings Account (HSA), and commuter benefits
Paid parental leave and fertility benefits
Career growth and learning opportunities