Sports Fanatic Customer Service Representative supporting ESPN
About The Position
Your potential has a place here with TTEC’s award-winning employment experience. As a Sports Fanatic Customer Service Representative supporting ESPN working onsite in Greenwood Village, CO, you’ll be a part of bringing humanity to business. #experienceTTEC. Are you a lifelong basketball fan? Play college intramurals? Maybe you coached high school football or just love perusing sports memorabilia shops? This is your chance to carry your love of sports from the weekend right into your workday! Get involved at the launch of this exclusive and rare opportunity to support customers of ESPN the name people know as leading global sports network where you get to talk and live sports every day. And getting in on the launch of this new service center can also turn your enthusiasm for competition into a fast career growth track. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Are you a sports fanatic with a knack for helping others? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Turn your love for sports into a winning career by supporting customers from a vibrant fantasy sports community. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Requirements
- 1 year or more of related customer service experience in retail, banking, contact center, customer electronics, sports or recreational activies or similar fields
- Strong interpersonal skills developed through service industry experience
- Great written communication skills including grammar and spelling
- An unwavering love for sports – whether it's playing, watching, or coaching, you know every match, play, and highlight
- Ability to engage professionally and effectively with the fantasy sports community, teammates, and leaders
- Tech-savvy with a flair for fantasy sports – you can navigate the online world with ease, making you the perfect fit to support our vibrant fantasy sports community
Responsibilities
- Answer incoming communications from customers talking sports
- Connect and resolve issues with customers of ESPN
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged and where your love for sports is celebrated
- Exclusive goodies and tickets to cheer on your favorite team
- Sports-inspired breakroom – filled with game-day vibes, team memorabilia, and a cozy spot to relax and catch up on the latest scores
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $21 per hour plus performance bonus opportunities
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
