Sports and Entertainment Event Technician-3

Little Caesars•Detroit, MI

14d•Onsite

About The Position

The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic. The Event Support Technician plays a critical role in ensuring the success of live events, and the daily venue, sports, and entertainment operations. This role is responsible for pre-event preparation, on-site technical support during events, and post-event follow-up across a wide variety of event types. In addition to gameday and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment. Both in-person and remotely across other campuses. This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments. It offers a unique opportunity to gain hands-on experience across multiple IT specialties while contributing to the success of some of the region’s most iconic sports and entertainment experiences.

Requirements

2-years of higher education completed, or equivalent experience
1 year working in a technology support role, or higher education and certifications
A+, Net+, certifications or equivalent experience.
Demonstrates excellent customer service skills. Experience in a customer service role is a plus
Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues
Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)
Strong understanding of computer hardware
Understanding of general signal flow, physical cabling types within AV and IT functions
Well-versed in computer peripherals and connector types
Ability to troubleshoot issues independently & within a team support structure
Pull and terminate Ethernet cable as needed on a per-show basis
Operates with a sense of urgency and is self-starting
Strong work ethic and willingness to get the job done
Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools

Nice To Haves

Sports & Entertainment, Venue Industry Experience
Event AV, Broadcast, or Live Production technology experience or knowledge is a plus
Experience working in live events even non-technical
Networking fundamentals and OSI model familiarity

Responsibilities

On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
Performing daily venue checklists, technology conversion, between sports and concert events
Setup, support and teardown of NBA-required technology
Working within the service desk queue to resolve issues efficiently.
Performing daily venue checklists, system upkeep, and building conversion tasks.
Supporting project initiatives and venue technology upgrades.
Collaborating with IT and operational partners across sports, broadcast, and venue operations.
Support various venue technologies, applications, and corporate users and visiting guests
Assist with the seasonal opening and closing of the outdoor amphitheaters
Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology
Perform venue technology conversions on a per-show basis
Must be available to work nights, weekends, and holidays
Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk.
Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects.
Performs other duties as assigned
Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure.