Hospitality Manager - Sports & Entertainment

First Global Management Services•Jersey City, NJ

30d•$70,000 - $100,000•Hybrid

About The Position

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at www.firstagency.com We are seeking an experienced hospitality professional with a proven background managing executive-level client experiences at premier sporting events.. This role will oversee VIP suites, ticketing programs, and high-touch client experiences that require impeccable attention to detail and delivery of white-glove service for C-suite executives and senior leaders. You will work closely with internal stakeholders, external venues, and vendors to ensure flawless execution of marquee hospitality events that align with the Firm’s strategic client engagement goals. Limited domestic travel may be required.

Requirements

5–7 years’ experience in sports & entertainment hospitality with direct responsibility for executive/VIP clients.
Demonstrated experience managing hospitality suites and ticketing programs at major sporting events required
Track record of providing white-glove service to C-suite executives.
Strong vendor/venue management skills and familiarity with sports/entertainment environments.
Highly organized, detail-oriented, and calm under pressure.
Willingness to travel domestically as required.
Creative problem solver, resourceful, team player
Calm and flexible approach to handling the pressure and stress of ever-changing demands
Ambitious and proactive
Good working knowledge of MS Office Suite
Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines

Nice To Haves

Bachelor’s degree preferred (or equivalent experience).

Responsibilities

Executive Hospitality & Ticketing Manage hospitality suites and ticket allocations for major sports and entertainment events.
Oversee end-to-end client experience, ensuring seamless logistics and an elevated, white-glove service standard for C-suite guests.
Partner with venues, vendors, and ticketing teams to manage allotments, suite build-outs, food & beverage, and client gifting.
Event & Program Management Lead planning and execution of executive hospitality programs tied to marquee events.
Coordinate travel, hotel, and premium hospitality logistics for clients and executives.
Support budget tracking, vendor contracts, and invoice management through internal systems.
Create and manage event communications, including invitations, RSVPs, and on-site client support.
Stakeholder Engagement Build trusted relationships with internal business partners, ticketing teams, and external venues.
Serve as a polished, professional point of contact for executive guests.
Contribute creative ideas to enhance the Firm’s hospitality offerings.

Benefits

Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.