Customer Success Manager, Pro Sports & Entertainment

Attentive

16d • $105,000 - $115,000

About The Position

We are looking for a driven customer success person to join our team as a Customer Success Manager with a focus on the Pro Sports + Entertainment vertical where you will have the opportunity to directly work with professional sports teams like the Anaheim Ducks and Milwaukee Bucks. You will work closely with our Sales team to help grow the vision of what success looks like for our clients, and to refine our customer success processes and playbooks. You will also coordinate cross-functionally with technical support, marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant, advocating for their needs, and to own customer relationships completely.

Requirements

• 2-4 years of account management experience required (ideally at a marketing/software company)
• Direct experience working with customers in the Pro Sports + Entertainment space
• Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM
• You have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of Attentive
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools
• Interest in startups, software and entrepreneurship

Responsibilities

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Help define the playbook for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case within our overall customer base
• Develop a “consultant” perspective to customer communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Work closely with the executive team to translate customer feedback into specific product requirements

Benefits

• You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees