Entertainment & Sports Event Planner

DECC•Duluth, MN

1d•$45,000 - $55,000•Onsite

About The Position

The Entertainment & Sports Event Planner is a vital, full-time role responsible for the end-to-end planning, coordination, and flawless execution of live entertainment shows, arena football games, and other sporting events held at the Duluth Entertainment Convention Center (DECC). The Event Planner will handle advance and day-of event management. This role ensures seamless operations from initial client planning to post-event wrap-up, focusing on delivering an exceptional guest experience, driving revenue, exuding energy and maintaining high satisfaction standards for touring personnel and event clients.

Requirements

Detail oriented with meticulous attention to details
Excellent written and verbal communication skills.
Excellent prioritization and organizational skills.
Ensure a high level of customer service.
Ability to work independently and possess team coordination capabilities.
Proficient in Microsoft Office.
Superior problem-solving and rapid adaptability in a dynamic environment.
Ability to manage difficult situations as needed
Familiarity with standard ticketing platforms and event management software
Cell Phone will be required as primary mode of communication during working hours whereby timely, vital and immediate needs present themselves

Nice To Haves

Bachelor’s degree in Event Management or related field.
Knowledge of Momentus booking and management software.
Knowledge of Delphi Diagramming software
Knowledge of Microsoft Office and Adobe Creative Software
2+ years of event planning experience and 1+ year of Entertainment, Theater and/or Hospitality experience
Experience in concert, live event, or sports event management (venue operations experience preferred).

Responsibilities

Communicates regularly via phone, email and text regarding events, facility questions, or general inquiries
Meet with clients, tour personnel and promoters to identify the event needs. Develop detailed event plans, negotiate terms and prices using professional judgment, and oversee events to ensure they comply with the negotiated terms
Cultivate and maintain positive, professional working relationships with touring management, artist representatives, and event clients
Plan and oversee facilities, catering, A/V requirements, signage, displays, menus and special needs requirements, printing, event security, and exhibit requirements using Momentus software.
Create detailed floor plans for events using Delphi Diagramming software.
Serve as the primary liaison, coordinating directly with promoters, touring personnel, sports teams, and various clients on all event and production logistics.
Oversee the preparation and distribution of event summaries and attend event meetings.
Manage the process of each event by overseeing the work of multiple DECC departments to ensure facilities conform to client and contract requirements.
Address concerns with relevant department managers and direct the implementation of facility plans as necessary.
Be present during events to interact with the client and gather information for post-event evaluation.
Ensure an exceptional and safe guest experience for all attendees during shows and sporting events
Conduct post-event evaluations to determine how future events can be improved, present formal policy and practice recommendations to senior management.
Maintain historical and financial records of all event aspects; review the contract considering expenses to ensure continual profitability and adjust as necessary.
Represent the Event Planning department and Sales department both internally and externally as needed.
Assist the marketing and promotion teams with ticketing setup, coordination, and audience engagement initiatives as required.
Using time management skills, set priorities and meet required deadlines.
Must retain a thorough knowledge of local hospitality resources.
Additional duties as assigned.