Sport Specialist, Camp Success Team
About The Position
USSC is seeking multiple Sport Specialists to assist in operations and customer service initiatives for the Camp Success Team. The ideal candidate is energetic and motivated, and possesses excellent customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite and Adobe applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for executing the highest quality of operational support for Camp Directors and excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 47 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development. This is a seasonal non-exempt role from March to August located at the US Sports Camps Headquarters in San Rafael, CA.
Requirements
- Proactive work style and proven success in self-management
- At least one year of customer service experience
- Excellent organization, time-management, and multi-tasking skills
- Patience, stress-tolerance, and the ability to think quickly
- Strong interpersonal communication and “people skills”
- A demonstrated passion for athletics and social impact
- Strong writing skills
- Proficient computer skills (including Microsoft and Adobe applications)
Responsibilities
- Phone coverage (customer service, registrations)
- Manage camp waitlists (calling/emailing parents to enroll from a waitlisted camp)
- Manage balance due reports (calling/emailing parents to collect overdue balances)
- Update web pages for existing camps, create new pages for new camps
- Assist with creation of marketing materials for each camp (non-creative) including email campaigns, flyers, and postcards
- Update/finalize important documents for camper parents (requires extreme attention to detail)
- Manage Sport voicemail box and email inbox
- Assist with Email Marketing campaigns and distribution
- Create press releases and camp news items
- Internet research (for marketing database creation)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
